Shipping & Exchange Policy
Effective Date: 17 May 2026
Website: www.zenorial.co.in
Business Name: Ayan Sarfuddin Ansari
Organisation Name: Zenorial Prime Corporation
Introduction
Zenorial Prime Corporation primarily provides digital products and freelance design services. This Shipping & Delivery Policy explains how digital products, downloadable files, and custom design services are delivered to customers.
By placing an order on our website, you agree to this policy.
Digital Product Delivery
Most products available on our website are digital products and are delivered electronically.
Delivery methods may include:
- Instant download access
- Email delivery
- Account-based access
- Shared downloadable files
Customers are responsible for providing accurate email addresses and contact information during purchase.
Delivery Time
Digital Products
Many digital products are delivered instantly or within a short processing period after successful payment confirmation.
Custom Design Services
Custom invoice design services may require additional processing time depending on:
- Project complexity
- Design requirements
- Revision requests
- Client communication
Estimated delivery timelines may be discussed separately for custom projects.
No Physical Shipping
Zenorial Prime Corporation primarily focuses on digital products and online services.
Unless specifically mentioned, no physical product shipping is involved.
Delivery Delays
Delivery delays may occur due to:
- Payment verification procedures
- Technical issues
- Server or internet interruptions
- Incomplete customer information
- High order volume
We will make reasonable efforts to communicate significant delays when applicable.
Failed Delivery or Missing Files
Customers should contact us if:
- Download links are inaccessible
- Files are not received
- Delivery emails are missing
- Technical issues prevent access to purchased products
Our support team will make reasonable efforts to resolve delivery-related issues.
Customer Responsibility
Customers are responsible for:
- Providing correct contact details
- Checking spam/junk email folders
- Maintaining compatible software for editable files
- Downloading and securely storing purchased files
Payment Verification & Fraud Prevention
Orders may be temporarily delayed or placed under review for:
- Razorpay/payment gateway verification
- Fraud prevention checks
- Suspicious transaction activity
- Banking compliance procedures
Zenorial Prime Corporation reserves the right to cancel suspicious transactions when necessary.
Third-Party Services
Certain delivery processes may depend on third-party providers such as:
- Payment gateways
- Email services
- Hosting providers
- File-sharing platforms
We are not responsible for delays caused solely by third-party technical failures.
Contact Information
For delivery-related support or shipping inquiries, contact:
Zenorial Prime Corporation
Email: zenorialprimeco@gmail.com
Phone: +91-9167157917
Website: www.zenorial.co.in