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Cancellation & Refund Policy

Effective Date: 17 May 2026

Website: www.zenorial.co.in

Business Name: Ayan Sarfuddin Ansari

Organisation Name: Zenorial Prime Corporation

Introduction

At Zenorial Prime Corporation, we aim to provide professional digital products and high-quality custom design services. This Cancellation & Refund Policy explains the conditions related to cancellations, refunds, and payment disputes for products and services purchased through our website.

By purchasing from our website, you agree to this policy.

Digital Products

Zenorial Prime Corporation primarily provides:

  • Digital invoice templates
  • Editable business documents
  • Downloadable design files
  • Custom invoice designs
  • Freelance digital design services

Due to the nature of digital products, most purchases are considered final after successful delivery or download access.

Refund Eligibility

Refunds may only be considered in limited situations such as:

  • Duplicate payment transactions
  • Technical delivery failure from our side
  • Incorrect product delivery
  • Verified payment processing issues

All refund requests are reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds are generally not applicable for:

  • Downloaded digital products
  • Completed custom design work
  • Change of mind after purchase
  • Failure to review product details before purchase
  • Delays caused by incomplete customer communication
  • Misunderstanding of editable file compatibility

Custom Design Services

For custom invoice design projects:

  • Advance payments may be non-refundable once work has started
  • Project cancellations after design initiation may incur service charges
  • Completed design work is non-refundable

Zenorial Prime Corporation reserves the right to determine refund eligibility based on work completed and project status.

Order Cancellation

Customers may request order cancellation before:

  • Digital file delivery
  • Download access activation
  • Project work commencement

Once delivery or project processing has started, cancellation requests may not be accepted.

Refund Processing

Approved refunds may be processed through the original payment method.

Refund timelines may vary depending on:

  • Banking systems
  • Razorpay/payment gateway processing
  • Payment verification procedures

Typical refund processing time may range from 5–10 business days.

Payment Gateway Compliance

Payments are securely processed through authorized payment gateway providers including Razorpay.

Refunds and cancellations are subject to payment gateway rules, banking regulations, fraud prevention checks, and transaction verification procedures.

Fraud Prevention

Zenorial Prime Corporation reserves the right to reject refund requests in cases involving:

  • Fraudulent transactions
  • Unauthorized payment disputes
  • Abuse of digital product access
  • Suspicious refund activity

Legal or payment recovery action may be taken where necessary.

Contact Information

For cancellation or refund-related support, contact:

Zenorial Prime Corporation

Email: zenorialprimeco@gmail.com

Phone: +91-9167157917

Website: www.zenorial.co.in